How to connect your email mailbox

Connecting your support email address to Jitbit is the first step to getting your helpdesk up and running. Once connected, every email sent to your support address will automatically create a new ticket or be added as a reply to an existing conversation.

Option 1: Email Forwarding (Easiest)

The simplest approach is to set up email forwarding from your existing support address to your built-in Jitbit mailbox. Your Jitbit mailbox is: support@technicalities.jitbit.com.

To set this up:

1. Go to your email provider's settings (Office 365,Gmail, Outlook, etc.).
2. Set up automatic forwarding to your Jitbit mailbox address.
3. That's it! Emails will now flow into Jitbit automatically.

See detailed guide on how to set up email forwarding here.

Option 2: Direct Connection (IMAP, Microsoft 365, Gmail)

If you prefer to connect your mailbox directly without forwarding, Jitbit supports:

• Microsoft 365 - Connect using OAuth for seamless integration.
• Gmail / Google Workspace - Connect using OAuth.
• IMAP - Works with any email provider that supports IMAP.

To set up a direct connection, go to Administration > Email Settings and click Add Mailbox.

Testing Your Setup

After connecting, send a test email to your support address. Within seconds, you should see a new ticket appear in your Jitbit ticket list.

This article is for demonstration purposes only. You can delete it if you like.